Management Supervisory Skills
Training designed to help first time supervisors transition into management roles as well as programs to enhance the skills of seasoned professionals. Choose from dozens of skill development topics that reflect the very latest in business thinking and best business practices. Let us develop a customized leadership program to meet your specific needs.
Training Courses
5 Questions of a Leader
When opportunity knocks, we need to take advantage of it quickly. When things go wrong, we need to find an effective way to respond and recover. Our Framework for Leadership uses a set of highly effective questions to shift a group’s focus from a problem orientation to one of solutions and success. This simple framework can be applied to almost every management challenge including: improving teamwork, resolving conflicts, encouraging performance improvement, solving problems, managing projects, and so much more.
Accountability
Holding staff accountable entails much more than a paper trail. It promotes deliberate clarity and focus among employees and provides leaders with a way to empower their staff, achieve a higher level of effectiveness within their organizations and positively impact productivity. The trick is holding staff accountable while still maintaining high morale within your team.
Breakthrough Thinking and Creating Innovation
Training in the Creative Problem Solving process gives leaders the advantage of understanding how to access creative thinking and incorporate it with critical thinking in the development of competitively unique and well-designed solutions to address difficult organizational challenges. This type of problem solving and decision making training introduces a distinctive and highly effective approach that has been proven to be successful in producing improvements in efficiency, performance, associate morale, and productivity.
Building Collaboration
Building collaboration involves a number of skills and abilities and goes beyond teambuilding. Collaboration is built on trust, respect for one another, common vision, inclusion, open communication and access to information. The rewards reaped by the organization can be represented across arenas, from improved processes, products and services to enhanced innovation.
Coaching for Top Performance
Coaching is a one-on-one process that utilizes specific objectives and goals focused on developing employee potential, improving relationships and enhancing performance. Evidence shows that coaching enhances workplace effectiveness in a number of ways such as increased profitability, development of staff and retention of top-performing employees. Effective Coaching is a learned skill and a powerful tool for any supervisor or leader’s “toolbox”.
Effective Communication Skills
Effective communication is a skill that is critical to successful leadership. It builds trust, strengthens relationships and motivates employees, while ineffective communication can be destructive to employee morale and overall organizational productivity. Participants will learn effective methods of communication, how to break down barriers to communication, effective listening skills, and how to build relationships through effective verbal and non-verbal communication.
Emotional Intelligence (EI)
Emotional intelligence (EI) refers to an individual’s ability to recognize their own feelings as well as the feelings of others, for motivating themselves, and for managing themselves and their relationships. These abilities are distinct from traditional academic intelligence and cannot be measured by IQ. Emotionally intelligent leaders help their organizations to create competitive advantages through their staff using a number of avenues such as: increased performance, improved motivation and teamwork, enhanced innovation and restored trust.
Leadership Skills
Leadership skills are developed by understanding ourselves, how we lead our teams within our organization and the impact of our leadership behaviors on our associate’s productivity, and ultimately our organization’s success. Our training focuses on leadership style assessment, applying the power of situational leadership, learning to balance employee motivation with accountability, and learning how to positively impact employee productivity and organizational performance. This is the first step in building leadership skills.
Leading High Performance Teams
Leading High Performance Teams doesn’t happen by accident. Placing employees in a department or seating them near each other does not automatically create or build a team. To do so a leader (team leader, supervisor, manager, etc.) must understand their own and their teammate’s communication style, how everyone’s behavior impacts results, why teams fail, how to create a productive and innovative work environment and how to solve problems as a team.
Motivating Employees
Motivation means something different to each individual in the organization. Money is a very short-term motivator and not recommended. One-to-one management, building morale and open lines of communication are good places to start.
Organizational and Time Management
This training is designed to help participants achieve greater productivity, balance and success. Learning to align long-term goals with daily and weekly activities is critical to the accomplishment of any organization’s strategic goals. Participants will understand the difference between urgencies and priorities, how to hold themselves and others accountable, and “the control factor” in managing time.
Peer-to-Boss
Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. Program presents four proven strategies to navigate changing relationships and prepare for the most difficult situations new managers are most likely to encounter as they assume their new role: accepting the responsibilities of the new role, establishing the ability to set clear boundaries, strengthening communication skills, and taking thoughtful and strategic action.
Resolving Conflict
Resolving conflict is a challenge that everyone is faced with regardless of their job title, but its positive resolution is the mark of a great leader. To resolve conflict leaders must understand human dynamics, interpersonal and group communication, negotiation, and how to tap into the positive side of conflict. Development of this skill will make for a more effective and productive leader.
Style and Personal Assessment
What makes members of your staff tick? What motivates them? The foundation for all training and development in leadership must be self-awareness. It is through self-awareness that we deepen our understanding of ourselves, those around us; those we lead, those we lead with, and those we follow. Understanding leadership “style” and its direct impact on the organization, as well as situational leadership principles are critical to the development of strong, effective and trusted leaders.
Supervisory Skills
This training is necessary for newly promoted and seasoned, supervisory staff. Participants learn how to effectively manage different personality styles, how to set departmental goals and create viable plans to achieve them, how to more effectively solve difficult and nagging problems, how to effectively delegate, and how to communicate more clearly and productively.
Understanding the Management Role
Understanding the management role can be difficult for newly promoted individuals and for employees that may not have had exposure to structured training in this area. Participants learn the role and qualities of an effective supervisor, they learn how to set and accomplish organizational goals, how to effectively and appropriately delegate tasks, how to obtain top performance from their associates and how to follow up to ensure success.